Your best people answer FAQs
Prices, hours, directions, availability. Important to the customer, repetitive for your team, and usually answered by whoever should be doing something else.
Build · WhatsApp AI concierge
Answer every WhatsApp. Even at 11pm.
WhatsApp is how South Africa does business. We put an assistant on your business number that answers routine questions in your voice, captures the details of every enquiry, and hands anything that matters to a person with the whole conversation in front of them.
Why it matters
The same forty questions, every single day.
Slow replies lose sales
An enquiry that waits until morning has often gone to the competitor who answered first.
Bots that trap people are worse
The assistant is built to hand over early, not to keep a frustrated customer talking to a machine.
What we build
Concrete deliverables, agreed upfront.
Everything below is written into the engagement letter before work starts, so you know exactly what you are paying for.
- WhatsApp Business Platform setup through an approved provider, with a verified business profile
- An assistant trained on your products, prices and policies, answering in your tone of voice
- Routing rules: routine questions answered, qualified leads and complaints passed straight to a person
- Enquiry capture into a spreadsheet, your CRM or a simple dashboard
- A conversation log so you can see what customers ask and how it was answered
- Opt-in and privacy wording that fits POPIA
- Thirty days of warranty and a month of tuning after launch
Process
How it runs
Week 1
Map the conversations
Export and read your real WhatsApp history to find the questions that repeat, and decide what the assistant must never answer.
Weeks 2–3
Platform and assistant
Set up the official WhatsApp Business Platform and build the assistant against your content.
Weeks 3–4
Routing and testing
Build handover, test against real past questions, and fix what it gets wrong.
Weeks 4–6
Launch and tune
Go live, watch every conversation for the first weeks, and tune.
- Businesses receiving dozens of WhatsApp messages a day
- Hospitality, property, retail, clinics and service businesses
- Teams that lose enquiries after hours
- Bulk marketing broadcasts, which have different rules and costs
- Businesses that get a few messages a week
Investment
R35,000from
Most builds fall between R35,000 and R65,000 depending on integrations. WhatsApp's own conversation charges are billed at cost, separately.
- Timeline
- Four to six weeks
- Running costs
- WhatsApp conversation charges and model usage, billed at cost
- Warranty
- Thirty days, plus a month of tuning
- VAT
- Prices exclude VAT where applicable
Questions
Things people ask.
Will customers know it is automated?
They should, and we recommend saying so plainly. Customers are comfortable with a fast, honest assistant. They are not comfortable being misled.
Can it take bookings or payments?
Bookings, yes, through an integration with your booking system. Payments are best handled with a secure payment link the assistant sends.
Can we keep using our existing number?
Usually, yes, although moving a number onto the WhatsApp Business Platform has steps we walk you through first.
Tell us what you're trying to fix.
A 30-minute call is enough to tell whether this is the right build, and whether you should start with an audit instead.